Customer's FAQ
Artist's FAQ
www.artforthisspace.com.au is a new concept for buying art where both the Artists
and the Customer gets a better deal. The Art for this Space concept was developed
to give Australian Artists an affordable avenue to sell their art. We have achieved this with no
registration fees and one of the lowest commissions in the industry.
Whatever art you are looking for www.artforthisspace.com.au Artists have created it.
No prints or copies, you are buying original art from Australian Artists. With a great variety and
fantastic prices, www.artforthisspace.com.au is the only place to shop for art.
www.artforthisspace.com.au is easy to use with search facilities to find that special
piece of art. Our Artists include detailed information on each art piece including images, dimensions,
media as well as the story behind its creation. You can find out about the artist too and browse their
portfolio.
Art for this Space's secure purchasing facilities and two week refund policy ensures
that our customers are confident about buying art with Art for this Space. These
processes are controlled by Art for this Space to ensure the process runs smoothly
and efficiently.
No longer do you have to visit all the markets and galleries. That special piece of Art for your Space is
just a click away.
Searching for that special piece of art is easy. All you have to do is enter your search criteria in the
navigation bar at the left hand side of the page. You can search by the type of art, the artist name or
price range.
Buying art is a two step process and the first step determines the postage quote of the art piece.
Art for this Space www.artforthisspace.com.au
Once you click the 'buy' link next to the image of the piece of art you will automatically continue
to the first step of the buying process. If you're a first time customer you will need to first register
with Art for this Space. To register we require basic information including a
username and password which you can use at a later date to track orders and buy more art. Once you are
logged in you will then be asked to provide the address you want the art piece delivered to. The artist
will then use this information to provide you with a postage quote. You will also have the ability to
leave additional comments if necessary for the artists detailing any specific requirements e.g. can only
accept delivery on a weekend.
The reason for this first step is because Art for this Space Artists have customers
from all over Australia and therefore we wanted to be able to establish a system to ensure a fair postage
quote is achieved.
Once the artist has confirmed a postage quote you will be informed by email. You can then log in which will
automatically take you to the My Orders section where you can select the order in question which will be
highlighted by a red box due to the new event that has occurred on the order. Once you "view order" you
will see all the comments that have been left, the postage quote and how long the quote is valid for.
If you are happy with the additional postage expense you can then continue to the final step of paying
for the art piece by clicking on the "Proceed to Payment" option. If you do not wish to proceed you can
still leave a comment for the artist or even leave it for a couple of days. Please keep in mind however
that other customers can buy the art piece during this time and therefore you may miss out. If this
happens you will be informed by email. Also keep in mind that the quote is only valid for the time
specified by the artist. Once this time has passed you will no longer have the ability to "proceed to
payment" and you will have to go through the process again to obtain a postage quote.
Once you've been informed by email that the artist has submitted a postage quote you can then log in which
will automatically take you to the My Orders section. From here select the "view order" link beside the
order in question which will allow you to see the order in detail including all the comments that have been
left, the postage quote and how long the quote is valid for. If you are happy with the additional postage
expense you can then continue to the final step of paying for the art piece by clicking on the "Proceed to
Payment" option. This will take you to a screen confirming the details of the purchase. At this stage you
have not committed to anything. By then clicking the "purchase" button you are agreeing to the transaction
costs and the Art for this Space Terms of Use and will
proceed to a secure internet payment facility provided by St George bank. At this point you need to enter
your credit card details to pay for the art piece.
All major credit cards are accepted however we do not accept Paypal or EFPOS.
The only additional transaction costs that you'll be charge when purchasing an art piece is credit card fees.
This is a percentage of the total amount which Art for this Space is charge by St George
which we pass on to you. Most credit cards incur a 3.025% credit card fee however if you pay by Amex or Diners
you will incur a 6% credit card fee.
Art for this Space www.artforthisspace.com.au
Art for this Space wish for you to be confident when you purchase art with us therefore
we offer a two week refund policy. This gives you two weeks after receiving the purchased art piece to
contact Art for this Space for a refund. Full Refund is granted if the art is 'not as represented' including
damaged, wrong item, unexpected difference of size, medium, crop, colour or unauthentic.
Art for this Space reserves the right of final decision on these matters. All costs
incurred, such as freight, will be borne by the artist/seller for fully refundable returns (or insurance for
damaged items if organised by the artist). However all costs incurred will be borne by the buyer if refunded
for reasons other than those stated above.
This information is further detailed in the Website's Terms of Use.
www.artforthisspace.com.au keeps track of all your orders in the My Orders section which
you will automatically be directed to when you log in. If you cannot see the "My Orders" button in the
navigation menu this means you are not logged in. When you are logged in you can return to the My Orders
section by clicking the "My Orders" button.
Within the My Orders section you will see all the orders you have ever actioned on
www.artforthisspace.com.au. This includes orders you have made requests for postage
quotes, orders where you have received a postage quote, and those that you have purchased. Whenever there
is an event on any of these orders that you have not seen it will be highlighted with a red box. To see the
event you simply click on the "view order" button. Even when there is no new event you can see the order in
more detail by clicking the "view order" button. This will take you through to the screen where you can leave
comments for the artist or if the artist has sent a postage quote then you can proceed through to purchase
the art piece.
Art for this Space is an easy to use website for you to upload your art for sale.
There are no registration fees, no hidden charges, only a small 15% commission on selling your art. This
means we only get paid when you get paid and this is your guarantee that Art for this Space will be working for you to ensure buyers are viewing your art.
In order to drive potential customers to the website we will be utilising the following techniques
- Direct Marketing
- Internet Advertising
- Public Relations
- And through our Sales Representatives.
But don't think it will stop there because we'll always be searching for new ideas to get
customers viewing your artwork.
We want you to be totally comfortable with the process so if you are still unsure about selling
your work here at Art for this Space please get in contact with us.
Art for this Space does not charge a registration fee and it's easy to create
an artist's profile. Simply proceed to the 'Artist Space' button in the left navigation bar which will lead you to the
welcome page. Click continue and proceed through two simple steps where we
ask for some details which will be automatically used create a profile for you. On completion
of these two quick steps you'll find yourself at your new profile where you can start uploading
your artwork and put them up for sale. You can visit your profile as often as you like
just by logging in.
No, we understand that you need to explore a variety of channels to increase your chances
of selling your work.
You are however required to delete any work from your profile if it is no longer for sale as we
don't want to disappoint any customers.
You may change your images at any time. Simply log in and within your artist profile there'll be
an 'edit' and 'preview' link beside each thumbnail of art you've previously uploaded. By going
to the 'edit' link you can update any images or information.
The price that you choose to sell your art at is entirely your decision. Our only advice is that you
decide on a price that you'd be happy to receive for your art and then add 15% to cover the commission
you'll pay to Art for this Space once the art is sold.
The postage cost will be added onto the price of your art therefore the customer will pay for postage.
Purchasing is a two stage process. The first stage begins with a customer registering their
interest for an art piece, they are then asked to provide a delivery address plus any other relevant
comments e.g., "Can only receive on weekends." At this point both you and the customer will be sent an
email. The information given by the potential customer will be accessible via a link on the edit
page of the art piece concerned.
It is entirely your decision which courier service you use
and whether you pay for insurance. You can choose to have a dialog with the customer through the
edit page -- this works similar to a forum, you leave a comment, they respond etc. -- or simply enter the postage
cost in the field provided and press confirm. Once you press confirm the postage cost will be applied
as an additional charge on the art piece, for that particular customer only. The customer is
informed and decides whether to continue with the purchase.
The postage amount will be transferred to you at the same time as your payment for the art. Our 15%
commission will be calculated on the art piece price alone, not on the art + postage price.
When a customer has gone through both stages of purchasing your art, Art for this Space
will contact you immediately with the great news and give you details of the purchase. You will then need to promptly arrange
postage of the item. As a part of our refund policy we will give the customer two weeks to claim a refund.
If no refund is claimed in that time we retain our 15% commission and forward the rest to your
nominated bank account.
After receiving the purchased artwork the buyer has two weeks to contact Art for this Space for a
refund. Full Refund is granted to the buyer if the art is 'not as represented' including damaged,
wrong item, unexpected difference of size, medium, crop, colour or unauthentic. Art for this Space
reserves the right of final decision on these matters. All costs incurred, such as freight, will be borne
by the artist/seller for fully refundable returns (or insurance for damaged items if organised by the artist). However all costs
incurred will be borne by the buyer if refunded for reasons other then those stated above.
After the customer has received their purchased artwork they have two weeks to contact us for a
refund. When the two weeks pass without a complaint we'll deposit the money into your nominated
bank account.
Art for this Space takes an artist's copyright very seriously. Please see our
Copyright Statement within our website terms and conditions for details.